You are on Heera Moga
Home  ·  Experience
Career Journey

The work behind the resources.

From personal care in aged care and disability settings to instructional design at CAQA — a career that puts hands-on practice, the technical trades and information technology behind every learning resource.

The Record

Roles that shaped the writing

Current Role

Instructional Designer & Resource Writer

CAQA · Victoria, Australia

Writes and designs learning resources for the vocational education and training sector across aged care, disability support, technical trades and information technology — practical, accessible and compliant materials for educators and the students they teach.

Focus areas

  • Develops learning and assessment materials aligned to sector standards and compliance requirements.
  • Translates hands-on care practice into resources that reflect person-centred care, health and safety, and infection control.
  • Writes technical trades and IT content, integrating digital literacy and practical problem-solving.
  • Builds cultural competency and continuous improvement into every resource he develops.
From 2023

Personal Care Worker

Altaira Nursing Services / HCA Agency · Australia

Comprehensive care and support across healthcare settings, delivered through agency placement.

In practice

  • Assisted residents with daily living, personal hygiene, mobility and treatments.
  • Maintained a clean, comfortable and safe environment for residents and staff.
  • Supported nutrition and hydration needs in line with each care plan.
  • Delivered holistic care respecting residents’ beliefs, values and culture, with accurate and timely documentation of care and progress.
From 2023

Personal Care Worker

Estia Health · Australia

Support for elderly residents in a nursing-home setting, worked concurrently with the agency role.

In practice

  • Personal care and hygiene — showering, dressing, eating and grooming.
  • Medication assistance in line with care plans and organisational procedure.
  • Coordinated activities supporting residents’ physical, social and emotional wellbeing.
  • Maintained dignity, privacy and confidentiality in every interaction.
From 2023 · Volunteer

Meals on Wheels Volunteer

Meals on Wheels · Adelaide

Delivering meals to elderly and disabled community members, and providing the social connection that often matters as much as the meal.

Earlier career

Customer Service & Banking

Client-facing and cash-handling roles

Cash handling and accountability, monitoring data and security systems to reduce risk and report irregularities, and account services — the origin of the documentation discipline he now applies to learning resources.

What the Journey Built

What the record carries

What a career spanning care work, the trades and information technology adds up to at the writing desk.

Practice Before Theory

Resources grounded in personal care work actually performed, not described from a distance.

Compliance as Craft

Learning and assessment materials built to meet sector standards and compliance requirements.

Trades and Technical Range

Plumbing, welding, computer hardware and IT content written with working knowledge behind it.

Documentation Discipline

Accurate, timely records — a habit formed in banking and sharpened on the care floor.

Keep exploring

The credentials behind the practice

Qualifications in aged care, disability, information technology and the trades, with current professional certifications and clearances.