Practice before theory
Content starts from what the work actually looks like — daily living support, hygiene, mobility, treatments — and is then held to the standard.
Home · About
The Story
From the care floor to the page.
How hands-on personal care work, trade diplomas and a Master of Science in Information Technology came together in the learning resources Heera Moga writes at CAQA.
Professional Summary
Write it the way it is done.
Heera Moga is an Instructional Designer and Resource Writer at CAQA, bringing a blend of aged care, disability support, technical trades and information technology to the development of learning resources. With a Certificate III in Aged Care and a Certificate III in Disability alongside advanced qualifications in IT, plumbing and welding, he builds training materials that are practical, accessible and compliant with the diverse needs of the vocational education and training sector.
That work rests on extensive hands-on experience as a Personal Care Worker in leading healthcare organisations. The resources he designs reflect real-world best practice in person-centred care, health and safety, infection control and support for individuals with complex needs. An earlier background in customer service and banking sharpened the habits behind it — communicating complex concepts clearly, and holding documentation to a meticulous standard.
His technical grounding comes from a Master of Science in Information Technology, a Bachelor of Science and diplomas in computer hardware, plumbing and welding. That multidisciplinary foundation lets him fold digital literacy, problem-solving and practical skill into what he develops for CAQA, keeping it industry-relevant and future-focused. Sector standards, compliance requirements and cultural competencies are written in rather than bolted on, with the dignity, privacy and independence of learners — and of the people they will go on to support — treated as the baseline, not the aspiration.
Dignity, privacy and independence are not an appendix to a resource. They are what the resource has to teach.
The Moga approach
The Approach
How Heera works
Person-centred by default
Person-centred care frames the aged care and disability resources rather than sitting in a chapter of its own.
Compliance written in
Sector standards and compliance requirements shape assessment materials from the first draft, not the final review.
Plain language, complex ideas
A customer service and banking background behind the habit of making difficult concepts clear on first reading.
Culturally competent
Holistic care that respects beliefs, values and culture, carried from the floor into the way the resources are written.
Never finished improving
Professional ethics and continuous improvement applied to each revision, resource after resource.
The Work at CAQA
What the desk writes
Aged Care
Aged Care Resources
Materials grounded in personal care practice — daily living, hygiene, mobility, nutrition and hydration support.
Disability
Disability Support
Resources for supporting individuals with complex needs, written to hold dignity, privacy and confidentiality.
Trades
Technical Trades
Plumbing and welding content shaped by diploma-level trade study and practical, step-by-step instruction.
Technology
IT and Digital Literacy
Digital literacy and problem-solving built into resources, drawn from a Master of Science in Information Technology.
Next step
See the groundwork
Care and disability certificates, trade and IT qualifications, current clearances, and the hands-on practice behind every resource.